CURRENT VACANCIES

Technical Sales Manager

Location: New Hope, MN or Home-Based

We are currently looking for a Technical Sales Manager to provide inside support for the external sales team and our customers. The role is based at RDM’s USA corporate office in New Hope, MN or from a remote home office. The purpose of this role is to support Original Equipment Manufacturers (OEM), value-added resellers (VAR), contractors and end-users to develop and support new business sales opportunities. The majority of the focus is training, sales support, field support and project management to ensure successful project implementation.

Role

Your role will include but is not limited to providing the following to Contractors, OEM and VAR organizations:

• Promote RDM products and services within the organizations
• Establish and develop relationships within the organizations
• Provide training to technical and sales personnel within the organizations
• Identify business opportunities by working with the organizations by evaluating their position in the industry and researching and analyzing sales options
• Help secure results in line with the RDM-Inc. perspective and key account business plan, drive growth and sustain profitability
• Support the organizations by delivering technical solutions and product support in conjunction with RDM-Inc. Technical Support Department
• RDM controller configuration and programming (parametrical and TDB)
• Maintain awareness of competitive strategies, products and sales activities.
• Manage customer expectations and support all customer needs
• Document sales discussions, contacts, company information and opportunities in the RDM CRM system
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
• Coordinate sales efforts with business development team
• Keep abreast of best practices and industry trends while continuously improving through feedback
• Maintain proficiency in all products, services and third-party devices that RDM offers
• Assist in the development of future RDM training programs

 

Here are some highlights of the type of person and background we believe would thrive in this role:
• Exceptional customer service skills
• HVAC/Refrigeration knowledge
• Experience in and understanding of HVAC/R Controls
• Approximately 50% travel to support RDM clients
• 1+ year supporting the sales functions of an organization
• Basic understanding of sales pipeline management
• Excellent verbal and written communication skills
• Excellent spelling, grammar, and business proposal preparation skills
• Problem-solving and troubleshooting skills
• Deductive reasoning and application skills
• Proven proficiency in common software applications including but not limited to PowerPoint, Excel, Word, internet savvy

Package

• Competitive salary plus bonus opportunities
• Car allowance
• Health, Dental, Vision and Life Insurance
• Retirement Plan
• PTO
• Monday – Friday work schedule

 

Business Development Manager

Location: New Hope, MN or Home-Based

We are currently looking for a Business Development Manager. This position will be responsible for building and expanding relationships with strategically important customers in the supermarket, c-store, box retail and quick serve restaurant verticals. The Business Development Manager is responsible for achieving sales targets, pipeline management, relationship management and strategic account planning while maintaining focus on customer satisfaction. The Business Development Manager represents the entire range of products, services, solutions, and systems for all RDM hardware and software product lines. The role is based at USA corporate office in New Hope, MN or from a remote home office.

Role

Your role will include but is not limited to the following:
• Identify business opportunities by locating prospects, evaluate their position in the industry, research and analyze sales options.
• Achieve agreed upon sales targets and outcomes within schedule. Quota attainment.
• Sell products and services by establishing contact, develop relationships with prospects and recommend solutions.
• Secure results in line with the RDM-Inc. perspective and key account business plan, drive growth and sustain profitability.
• Identify business opportunities by locating prospects, evaluate their position in the industry, research and analyze sales options, in coordination with your manager.
• Sell products and services by establishing contact, develop relationships with prospects and recommend solutions.
• Secure results in line with the RDM-Inc. perspective and key account business plan, drive growth and sustain profitability.
• Create, maintain and drive customer development plans.
• Support the customer in delivering technical information and product support in conjunction with RDM-Inc. Technical Support Department.
• Provide sales forecasting and pipeline management.
• Develop, negotiate, implement, and evaluate contracted agreements with strategic accounts.
• Maintain awareness of competitive strategies, products and sales activities.
• Manage customer expectations and support all customer needs.
• Document sales discussions, contacts, company information and opportunities in the RDM CRM system.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Coordinate sales efforts with team members and other departments.
• Analyze sales region market potential, track sales and provide status reports.
• Keep abreast of best practices and industry trends while continuously improving through feedback.

Ideal Requirements

Here are some highlights of the type of person and background we believe would thrive in this role:
• Exceptional customer service skills
• 3+ years outside sales experience in the HVAC/R, controls environment or other technical sales experience
• Previous sales experience with Supermarkets, Convenience Stores, Quick Serve Restaurants, and/or Box Retail
• Understanding of sales pipeline management
• Excellent verbal and written communication skills
• Excellent spelling, grammar, and business proposal preparation skills
• Problem-solving and troubleshooting skills
• Deductive reasoning and application skills
• Proven proficiency in common software applications including but not limited to PowerPoint, Excel, Word, internet savvy

 

Package

• Competitive salary plus bonus opportunities
• Car allowance
• Health, Dental, Vision and Life Insurance
• Retirement Plan
• PTO
• Monday – Friday work schedule 

 

Account Manager Refrigeration/Retail

Location: Home Based, UK  

The primary focus is the Refrigeration/Retail sector but the successful candidate would be expected to cover all products, applications and sales channels.

The ideal candidate will have extensive experience dealing with contractors, end-users, specifiers and system integrators.

You will report directly to the Head of Sales UK & EMEA whilst playing a full part across the various divisions in the organisation, which includes meetings in Head Office, sales forecasting, customer finance issues, and working within all RDM procedures and processes.

Job Description

As Account Manager, you would be responsible for managing a portfolio of key accounts, and for delivering client-focused solutions based on customer needs. You would also be responsible for maintaining a strong sales pipeline through effective relationship building, account management and lead generation.

Duties include:

• Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients
• Responsible for the development and achievement of sales. through the direct and indirect sales channels
• Focusing on growing and developing existing clients, together with generating new business
• You will act as the key interface between the customer and all relevant divisions
• Dealing with the different entities and departments of major retail chains.
• Identifying and assessing a client’s critical needs.
• Identifying short and long-term growth opportunities.
• Presenting business proposals to existing and prospective clients.
• Attending meetings with clients.
• Forecasting and tracking key account metrics.
• Keeping up to date with market trends and competitor activity.
• Being a point of contact to priority customers and resolving any issues that they have.
• Collecting and communicating customer requirements to all necessary departments.
• Conducting regular Business Reviews with customers and internal staff.
• Responding to client communications or queries.
• Networking with business partners and customers.
• Ensure that data is accurately entered and managed within the company’s CRM.
• To resolve any outstanding financial disputes with clients and customers and to achieve always the best outcome for the organization.
• To actively promote applicable Resource Data Management products and services with the target customer base, gaining orders, specification and standardisation
• To define technical requirements with the customer and produce cost-effective and deliverable solutions
• Establish and implement a dynamic sales plan in accordance with:-
  • Personal Sales plan (PSP)
  • Company policy, objectives and strategy.
  • In consultation with line manager, constantly review customer base so that the correct balance of target and reactive accounts is maintained.
• Work with internal colleagues in all Entity Sales, Marketing, Technical teams to ensure effective cross-entity, regional and national team cooperation.
• Ensure that customer issues are owned and resolved by the most appropriate owners within the business units.
• Provide all relevant accurate information and report in a timely manner as required by line manager and feedback to marketing.
• Manage and maintain customer and partner records using the appropriate company tools(CRM).
• Actively monitor and report on the activity of competitors.
• Personal awareness of development needs in line with knowledge and skills required for the role.

Package

• Competitive Salary (Commensurate with experience)
• Performance-Based Annual Incentive Scheme
• Fully Expensed Company Car
• Company Pension
• Private Health Care
• 30 days Annual leave (including statutory holidays)

Please apply with CV to Christine McRitchie, RDM Limited, 80 Johnstone Avenue, Hillington, Glasgow, G52 4NZ, or email christine@resourcedm.com.