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Account Manager (Refrigeration/Retail Sector)

Location: Home Based, UK

The primary focus is the Refrigeration/Retail sector but the successful candidate would be expected to cover all products, applications and sales channels.

The ideal candidate will have extensive experience dealing with contractors, end-users, specifiers and system integrators.

You will report directly to the Head of Sales UK & EMEA whilst playing a full part across the various divisions in the organisation, which includes meetings in Head Office, sales forecasting, customer finance issues, and working within all RDM procedures and processes.

Job Description

As Account Manager, you would be responsible for managing a portfolio of key accounts, and for delivering client-focused solutions based on customer needs. You would also be responsible for maintaining a strong sales pipeline through effective relationship building, account management and lead generation.

Duties include:

  • Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients
  • Responsible for the development and achievement of sales. through the direct and indirect sales channels
  • Focusing on growing and developing existing clients, together with generating new business
  • You will act as the key interface between the customer and all relevant divisions
  • Dealing with the different entities and departments of major retail chains.
  • Identifying and assessing a client’s critical needs.
  • Identifying short and long-term growth opportunities.
  • Presenting business proposals to existing and prospective clients.
  • Attending meetings with clients.
  • Forecasting and tracking key account metrics.
  • Keeping up to date with market trends and competitor activity.
  • Being a point of contact to priority customers and resolving any issues that they have.
  • Collecting and communicating customer requirements to all necessary departments.
  • Conducting regular Business Reviews with customers and internal staff.
  • Responding to client communications or queries.
  • Networking with business partners and customers.
  • Ensure that data is accurately entered and managed within the company’s CRM.
  • To resolve any outstanding financial disputes with clients and customers and to achieve always the best outcome for the organization.
  • To actively promote applicable Resource Data Management products and services with the target customer base, gaining orders, specification and standardisation
  • To define technical requirements with the customer and produce cost-effective and deliverable solutions
  • Establish and implement a dynamic sales plan in accordance with:-
    • Personal Sales plan (PSP)
    • Company policy, objectives and strategy.
    • In consultation with line manager, constantly review customer base so that the correct balance of target and reactive accounts is maintained.
  • Work with internal colleagues in all Entity Sales, Marketing, Technical teams to ensure effective cross-entity, regional and national team co-operation.
  • Ensure that customer issues are owned and resolved by the most appropriate owners within the business units.
  • Provide all relevant accurate information and reporting in a timely manner as required by line manager and feedback to marketing.
  • Manage and maintain customer and partner records using the appropriate company tools(CRM).
  • Actively monitor and report on the activity of competitors.
  • Personal awareness of development needs in line with knowledge and skills required for the role.
Package
  • Competitive Salary (Commensurate with experience)
  • Performance-Based Annual Incentive Scheme
  • Fully Expensed Company Car
  • Company Pension
  • Private Health Care
  • 30 days Annual leave (including statutory holidays)
Location

Home Based, United Kingdom

Please apply with CV to Christine McRitchie, RDM Limited, 80 Johnstone Avenue, Hillington, Glasgow, G52 4NZ, or email christine@resourcedm.com.

 

Technical Sales Application Engineer 

Location: Glasgow, UK

About Us

As a global energy and building controls specialist, Resource Data Management (RDM), is trusted by the world’s leading retailers and blue chip companies to deliver sustainable control and remote monitoring solutions. With strategically positioned offices worldwide and a carefully selected distributor network, we work with customers to reduce energy costs and achieve sustainability objectives.

Designing and manufacturing HVACR (heating, ventilation, air conditioning, and refrigeration) control and monitoring solutions for clients across multiple sectors; including Retail, Commercial, Industrial, Public Sector and Hospitality, we put our customers at the heart of our business.

We are expanding our Technical Sales Department and have an exciting opportunity for an ambitious and enthusiastic engineer to join us.

 

Purpose of the Role

The Technical Sales Application Engineer vacancy is office based at our Headquarters in Glasgow. The purpose of this role is primarily to support the other members of the sales team and the company’s clients in identifying the best solutions and products to meet their requirements. 

The successful candidate will support the sales team in efficiently delivering their solutions in the field whilst also ensuring that customers get the desired results and are satisfied with the performance of RDM products and overall solutions offered.

The Technical Sales Application Engineer will ensure that the customer is always the first priority and will work alongside the rest of sales, marketing, technical support and the research and development departments to achieve this. This role will report to the Technical Sales Application Manager.

 

Duties of the Role

  • Playing a strategic role in the RDM sales team providing product knowledge and assistance to the Marketing Department in the creation of marketing materials.
  • Providing customers and account managers with pre-sales technical support on all RDM products and services in person, on the telephone, via e-mail, and occasionally on-site.
  • Customer training in-house with occasional travel to fulfill the following duties; on-site product training, product demonstrations at customer premises, exhibition and trade show attendance.
  • Preparation of product change requests for new product developments and improvements, working collaboratively with sales colleagues and clients to achieve this.
  • Preparation of sales quotations for clients and in the support of other sales team members.
  • Provision of technical knowledge and support to the sales administration team
  • Responding to enquiries from potential new clients or unallocated ‘House’ accounts.

Knowledge, Skills and Experience Required

  • A good understanding of controls within the Heating, Ventilation and Air Conditioning (HVAC) and Building Energy Management System (BEMS) sectors is preferred but not essential
  • The ability to build rapport with colleagues and customers at all levels of a business
  • Good working knowledge of IP network infrastructures is preferred but not essential
  • Ability to produce and convey technical information
  • Presentation, teaching or training experience preferred but not essential as training provided
  • Analytically minded with a systematic thought process
  • Demonstrable drive and enthusiasm
  • Strong commitment to project completion
  • Proficient in Microsoft Office and familiar with the Microsoft Windows operating systems
  • Capable of organising, planning, and executing own workload
  • Available to travel and holder of a full driver’s license, preferred but not essential
  • College/university graduate or relevant industry experience

 

What We'll Offer

  • A competitive salary (Commensurate with experience)
  • Performance-Based Annual Incentive Scheme
  • Company Pension
  • 30 days holiday (including statutory holidays) pro rata
  • BUPA health care (subject to the completion of a 6 month probationary period).

 

Our HQ working week is based upon the hours of 8.30am to 5.00pm (Monday to Friday) with a degree of flexibility as required.

Please apply with CV to Christine McRitchie, RDM Limited, 80 Johnstone Avenue, Hillington, Glasgow, G52 4NZ, or email christine@resourcedm.com.

 

 

Accounts & HR Administrative Executive

Location: Glasgow, UK

 

We are looking for an Accounts & HR Administrative Executive to work in our Head Office and assist in the day-to-day running of the administrative functions of the business.

About Us

As a global energy and building controls specialist, Resource Data Management (RDM), is trusted by the world’s leading retailers and blue chip companies to deliver sustainable control and remote monitoring solutions. With strategically positioned offices worldwide and a carefully selected distributor network, we work with customers to reduce energy costs and achieve sustainability objectives.

Designing and manufacturing HVACR (heating, ventilation, air conditioning, and refrigeration) control and monitoring solutions for clients across multiple sectors; including Retail, Commercial, Industrial, Public Sector and Hospitality, we put our customers at the heart of our business.

 

Responsibilities

 Assisting in the following:

  • Sage Line 50 Accounts, including Supplier payments and Customer receipts, bank reconciliations, VAT reporting, preparing reports for Management Accountant and Audit information
  • Sage Payroll, including payroll preparation, processing and updating, Pension submission, HMRC reporting, year-end submissions, P11d preparation and submission
  • All Company insurances- arrange combined, car and marine annual policies
  • Ensuring all returns are submitted.  Companies House, PAYE/NI, Corporation Tax, VAT
  • Attending, presenting and chairing Executive Meetings.  Prepare and distribute Agenda, collate reports and prepare and distribute Minutes.
  • Responsible for building maintenance
  • Human Resources responsibility.  Recruiting, interviewing, employing, conducting disciplinary and grievance cases
  • Overseeing and paying monthly expenses
  • Liaise with departmental managers regularly
  • Maintain staff holiday and absence register

 

Skills Required

  • Good working knowledge of all aspects of Sage Line 50
  • Good working knowledge of all aspects of Sage Payroll
  • Good working knowledge of daily and monthly banking
  • Good working knowledge of all HR procedures
  • Good working knowledge of organising meetings, agendas, minutes etc
  • Good working knowledge of HMRC reporting
  • Ability to multi-task
  • Ability to work accurately, with a conscientious attitude
  • Good working knowledge of Excel, Word and email
  • A flexible and hard-working attitude, with a positive mind-set
  • Ability to liaise with all staff members

 

Benefits:   Competitive salary. BUPA after 6 months, Pension scheme, Company profit-related annual bonus scheme.

30 days holidays, including statutory.

Working hours:  08:30 until 17:00 (Monday to Friday)

Please apply with CV to Christine McRitchie, RDM Limited, 80 Johnstone Avenue, Hillington, Glasgow, G52 4NZ, or email christine@resourcedm.com.

 

 

Technical Sales Specialist-Inside Sales 

Location: New Hope, MN, USA

Resource Data Management USA is presently looking for a positive, energetic and talented person to join the team in New Hope, MN. This is a terrific opportunity to join a growing company and a dynamic team.

The purpose of this role is primarily to support clients and the other members of the sales team in identifying the best solutions and products to meet their respective requirements and efficiently deliver their solutions in the field. Always ensuring that customers get the desired results and are satisfied with the performance of RDM products and solutions. On a day to day basis, you will work closely with our Technical Support and Sales teams.

Responsibilities

The role will include but is not limited to the following:

  • Playing a strategic role in the RDM sales team, providing product knowledge and assistance in the creation of marketing materials.
  • Providing customers and Regional Sales Managers with pre-sales technical support on all RDM products and services in person, on the telephone, via e-mail, and occasionally on-site.
  • Customer training in-house with occasional travel to fulfil the following duties; on-site product training, product demonstrations at customer premises, exhibition and trade show attendance.
  • Preparation of change requests of new product requests, working collaboratively with sales colleagues, clients and technical application specialist manager out of our main office.
  • Preparation of sales quotations for clients and in the support of other sales team members.
  • Ensure that data is accurately entered and managed within the company’s CRM.
  • Building customer loyalty by being responsive to customer inquiries and interacting with clients in a consultative and professional manner.
  • Develop project timelines and communications during customer rollouts.
Experience 
  • Sales experience 2 years (required)
  • HVAC and or Refrigeration experience or knowledge is a plus
  • Salesforce.com experience
  • Microsoft Office Suite
Featured Benefits
  • Competitive Salary
  • Bonuses
  • Paid Vacation and Holidays
  • 401K Match
  • Medical
  • Dental
  • Vision
Location

New Hope, Minnesota 

Apply

Please apply with CV to markr@resourcedm.com


ABOUT RDM

Helping companies stay safety compliant, protect assets and manage energy we offer a range of over 500 hardware and software products for Heating, Ventilation, Air Conditioning, Refrigeration, Building and Energy Control applications.

Our senior management team, led by Managing Director Andrew Chandler, are responsible for building RDM into one of the world's leading control and remote monitoring companies. We all share the passion and dedication that pushes the company into new markets, to deliver products and services that no one else has, and committing to putting in the hard work that will enable us, and our customers, to achieve our goals

 

GET IN TOUCH

Contact one of our worldwide Technical Sales or Support teams