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Sales Support Specialist

Location: New Hope, MN, USA

We are currently looking for a Sales Support Specialist to provide inside support for the external sales team and our customers. The role is based at USA corporate office in New Hope, MN or possibly from a remote home office.

Role:

Responsibilities will include:

  • Obtain, develop, and maintain effective business relationships with customers through excellent customer service and responsiveness to customer needs
  • Continual development of a professional level of product knowledge to better serve RDM USA customers with proper product selection and configurations
  • Complete quoting, selling, and thorough paperwork filing of project documentation following technical evaluation of customer requirements
  • Clear communication of project details to RDM USA Sales, Production, and Shipping teams
  • Coordinate project schedules to provide RDM USA customers with an on-time delivery
  • The role is interesting and varied and will ideally suit someone who would like to develop their commercial and technical experience in a wide variety of market sectors

 Ideal Requirements:

Here are some highlights of the type of person and background we believe would thrive in this role:

 1+ years supporting the sales function of an organization

  • Basic understanding of sales pipeline management
  • Experience in the HVAC-Refrigeration Controls or other technical industry a plus
  • Excellent verbal and written communication skills
  • Excellent spelling, grammar, and business proposal preparation skills
  • Problem-solving and troubleshooting skills
  • Deductive reasoning and application skills
  • Proven proficiency in common software applications including but not limited to PowerPoint, Excel, Word, internet savvy

Package:

  • Competitive salary plus bonus opportunities
  • Health, Dental, Vision and Life Insurance
  • Retirement Plan
  • PTO
  • Monday – Friday work schedule

Please apply with CV to markr@resourcedm.com

 

Junior Hardware Engineer

Location: Glasgow, UK

We have an opportunity for a Junior Hardware Engineer to assist in the design of embedded control and monitoring equipment.  This position would involve product development from concept to final release, working as part of a small team and working alone.

The role involves:

  • Schematic Capture & PCB Layout
    • Analogue and Digital circuits
    • Ethernet/CAN/USB/RS485/RS232
    • Wi-Fi/Bluetooth/NFC
    • Microcontrollers
    • SMPS
  • Prototype Verification & Debug
  • EMC & Safety Compliance Testing
  • Actively contribute to the evolution of system through enhancement of existing features and research and development of new technology.

Qualifications preferred:

Educated to degree level in Electronic Engineering or a related discipline.

We would also consider a final-year student.

Additional Skills/Experience:

Experience/knowledge in one or more of the following areas would be highly advantageous though not essential:

  • Embedded microprocessor design (Particularly ARM family)
  • PCB design and layout (Altium Designer experience useful)
  • Network design (Ethernet, Wi-Fi, Bluetooth, CAN, RS485, RS232)
  • EMC

Salary/Benefits

Competitive salary, BUPA, DIS benefit

The company offers an informal, flexible and friendly working environment with competitive remuneration and benefits. This is an opportunity to work on fast-paced, challenging projects that are used by many major clients.

Please apply with CV to Christine McRitchie, RDM Limited, 80 Johnstone Avenue, Hillington, Glasgow, G52 4NZ, or email christine@resourcedm.com.

 

Incident Team Operator

Location: Glasgow, UK

Are you looking for a call centre role that doesn’t involve sales or cold calling?

We are looking for a full time call operator to work in our solutions centre on our Incident Team.

This is an inbound/outbound role working on behalf of one of the nation's leading retailers. The role involves receiving inbound business incident related phone calls from sites, customers and suppliers, taking all the relevant details quickly, efficiently and accurately and creating "Incident Jobs" on our bespoke software. Then following the client’s process and managing the issue to the client’s needs and requirements in a professional manner.

The role involves effective use of customer service skills to effectively handle and resolve all of our client’s incidents.

Responsibilities

  • Manage inbound calls for incidents within the client's portfolio
  • Manage each incident to resolution, this involves contacting client’s senior management                    
  • Conference calls with the Business Continuity Team
  • Off-site client training may be required
  • Client administration using various applications
  • Weekly Dashboard Excel call reports

Skills Required

  • Call Centre Experience – first class communication skills, both written and oral
  • Good keyboard skills
  • An excellent telephone manner and attitude is essential
  • A flexible and hard-working attitude, with a can-do mindset 
  • Ability to work effectively as part of a team
  • Ability to accurately capture data for reporting to Business Continuity
  • Excel, Word and email experience required
  • Good timekeeping and attendance record is essential

Benefits:   Salary of £ TBC  pa + BUPA + Discretionary Attendance Bonus

Working hours:  11 hour shifts (07:30-18:30) – Two week rotational shift working Monday, Tuesday, Saturday & Sunday in Week 1 and Monday, Tuesday and Wednesday in Week 2

Please apply with CV to Christine McRitchie, RDM Limited, 80 Johnstone Avenue, Hillington, Glasgow, G52 4NZ, or email christine@resourcedm.com.

 

Sales Coordinator

Location: Glasgow, UK

We have an exciting opportunity for a Sales Coordinator to work from our Head Office in Hillington, Glasgow on a full time basis (37.5 hours per week)

Key skills and responsibilities of the job:

  • Respond to incoming enquiries, via telephone and email, promptly and efficiently
  • Respond to general enquiries in conjunction with the sales team by providing information to stakeholders
  • Process customer purchase orders for clients with a variety of contracts, in line with customer requirements and contractual agreements
  • Provide reporting to the sales team or business where applicable
  • Responsible for the day-to-day management of the Company Customer Relationship Management system, providing monthly reports and support to account managers, developing dashboards and key performance indicators
  • Work with key contacts, distributors and affiliates to ensure the monthly product forecast templates are issued and received in a timely fashion
  • Collate annual budget templates, supporting the Chief Group Sales & Marketing Officer & Head of Sales during the sales budgeting process, uploading final approved budget to sales portal (i.e., consolidation of sales figures, obtain information in line with deadlines)
  • Attend internal sales meetings, recording minutes and actions
  • Maintain the customer and supplier database ensuring that it is accurate and up-to-date at all times.
  • Provide backup and support to other sales support coordinators within the business, in the event of planned and unplanned absence
  • Any other duty deemed necessary by the management team to assist in the running of the business

Personal Description

Essential

  • Previous relevant experience in a sales support role
  • Good communication and interpersonal skills
  • Ability to build and maintain relationships with stakeholders at all levels
  • Ability to take initiative in identifying and communicating system and process improvement opportunities
  • Experience of developing and maintaining databases
  • Good administration, organisational and time management skills
  • Ability to work accurately and quickly to deadlines
  • Ability to work effectively and proactively as part of a team and on an individual basis
  • Excellent numerical skills
  • Strong attention to detail
  • Proficient use of all Microsoft applications

Benefits

  • Attractive Salary
  • BUPA after 6 months
  • Pension Scheme
  • Discretionary Company profit-related annual bonus scheme
  • 30 days holidays, including statutory
  • Death in Service scheme

Please apply with CV to Christine McRitchie, RDM Limited, 80 Johnstone Avenue, Hillington, Glasgow, G52 4NZ, or email christine@resourcedm.com.

 

Account Manager (Refrigeration/Retail Sector)

Location: Home Based, UK

The primary focus is the Refrigeration/Retail sector but the successful candidate would be expected to cover all products, applications and sales channels.

The ideal candidate will have extensive experience dealing with contractors, end-users, specifiers and system integrators.

You will report directly to the Head of Sales UK & EMEA whilst playing a full part across the various divisions in the organisation, which includes meetings in Head Office, sales forecasting, customer finance issues, and working within all RDM procedures and processes.

Job Description

As Account Manager, you would be responsible for managing a portfolio of key accounts, and for delivering client-focused solutions based on customer needs. You would also be responsible for maintaining a strong sales pipeline through effective relationship building, account management and lead generation.

Duties include:

  • Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients
  • Responsible for the development and achievement of sales. through the direct and indirect sales channels
  • Focusing on growing and developing existing clients, together with generating new business
  • You will act as the key interface between the customer and all relevant divisions
  • Dealing with the different entities and departments of major retail chains.
  • Identifying and assessing a client’s critical needs.
  • Identifying short and long-term growth opportunities.
  • Presenting business proposals to existing and prospective clients.
  • Attending meetings with clients.
  • Forecasting and tracking key account metrics.
  • Keeping up to date with market trends and competitor activity.
  • Being a point of contact to priority customers and resolving any issues that they have.
  • Collecting and communicating customer requirements to all necessary departments.
  • Conducting regular Business Reviews with customers and internal staff.
  • Responding to client communications or queries.
  • Networking with business partners and customers.
  • Ensure that data is accurately entered and managed within the company’s CRM.
  • To resolve any outstanding financial disputes with clients and customers and to achieve always the best outcome for the organization.
  • To actively promote applicable Resource Data Management products and services with the target customer base, gaining orders, specification and standardisation
  • To define technical requirements with the customer and produce cost-effective and deliverable solutions
  • Establish and implement a dynamic sales plan in accordance with:-
    • Personal Sales plan (PSP)
    • Company policy, objectives and strategy.
    • In consultation with line manager, constantly review customer base so that the correct balance of target and reactive accounts is maintained.
  • Work with internal colleagues in all Entity Sales, Marketing, Technical teams to ensure effective cross-entity, regional and national team co-operation.
  • Ensure that customer issues are owned and resolved by the most appropriate owners within the business units.
  • Provide all relevant accurate information and reporting in a timely manner as required by line manager and feedback to marketing.
  • Manage and maintain customer and partner records using the appropriate company tools(CRM).
  • Actively monitor and report on the activity of competitors.
  • Personal awareness of development needs in line with knowledge and skills required for the role.
Package
  • Competitive Salary (Commensurate with experience)
  • Performance-Based Annual Incentive Scheme
  • Fully Expensed Company Car
  • Company Pension
  • Private Health Care
  • 30 days Annual leave (including statutory holidays)
Location

Home Based, United Kingdom

Please apply with CV to Christine McRitchie, RDM Limited, 80 Johnstone Avenue, Hillington, Glasgow, G52 4NZ, or email christine@resourcedm.com.

 

 

Accounts & HR Administrative Executive

Location: Glasgow, UK

 

We are looking for an Accounts & HR Administrative Executive to work in our Head Office and assist in the day-to-day running of the administrative functions of the business.

About Us

As a global energy and building controls specialist, Resource Data Management (RDM), is trusted by the world’s leading retailers and blue chip companies to deliver sustainable control and remote monitoring solutions. With strategically positioned offices worldwide and a carefully selected distributor network, we work with customers to reduce energy costs and achieve sustainability objectives.

Designing and manufacturing HVACR (heating, ventilation, air conditioning, and refrigeration) control and monitoring solutions for clients across multiple sectors; including Retail, Commercial, Industrial, Public Sector and Hospitality, we put our customers at the heart of our business.

 

Responsibilities

 Assisting in the following:

  • Sage Line 50 Accounts, including Supplier payments and Customer receipts, bank reconciliations, VAT reporting, preparing reports for Management Accountant and Audit information
  • Sage Payroll, including payroll preparation, processing and updating, Pension submission, HMRC reporting, year-end submissions, P11d preparation and submission
  • All Company insurances- arrange combined, car and marine annual policies
  • Ensuring all returns are submitted.  Companies House, PAYE/NI, Corporation Tax, VAT
  • Attending, presenting and chairing Executive Meetings.  Prepare and distribute Agenda, collate reports and prepare and distribute Minutes.
  • Responsible for building maintenance
  • Human Resources responsibility.  Recruiting, interviewing, employing, conducting disciplinary and grievance cases
  • Overseeing and paying monthly expenses
  • Liaise with departmental managers regularly
  • Maintain staff holiday and absence register

 

Skills Required

  • Good working knowledge of all aspects of Sage Line 50
  • Good working knowledge of all aspects of Sage Payroll
  • Good working knowledge of daily and monthly banking
  • Good working knowledge of all HR procedures
  • Good working knowledge of organising meetings, agendas, minutes etc
  • Good working knowledge of HMRC reporting
  • Ability to multi-task
  • Ability to work accurately, with a conscientious attitude
  • Good working knowledge of Excel, Word and email
  • A flexible and hard-working attitude, with a positive mind-set
  • Ability to liaise with all staff members

 

Benefits:   Competitive salary. BUPA after 6 months, Pension scheme, Company profit-related annual bonus scheme.

30 days holidays, including statutory.

Working hours:  08:30 until 17:00 (Monday to Friday)

Please apply with CV to Christine McRitchie, RDM Limited, 80 Johnstone Avenue, Hillington, Glasgow, G52 4NZ, or email christine@resourcedm.com.


ABOUT RDM

Helping companies stay safety compliant, protect assets and manage energy we offer a range of over 500 hardware and software products for Heating, Ventilation, Air Conditioning, Refrigeration, Building and Energy Control applications.

Our senior management team, led by Managing Director Andrew Chandler, are responsible for building RDM into one of the world's leading control and remote monitoring companies. We all share the passion and dedication that pushes the company into new markets, to deliver products and services that no one else has, and committing to putting in the hard work that will enable us, and our customers, to achieve our goals

 

GET IN TOUCH

Contact one of our worldwide Technical Sales or Support teams