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Technical Author - HVAC & Refrigeration

An exciting new role has been created for an individual with an in-depth knowledge and understanding of building controls for HVAC and Refrigeration applications.

The successful candidate will lead the development and publication of technical content that informs and educates about the solutions we provide, for both technical and non-technical audiences. Closely aligned with Technical Sales and Support, you will work alongside the Marketing team, directly supported by a Marketing Communications Executive, Graphic Designer and Marketing Manager.

Your primary role will be to create technically led content including but not exclusive to, brochures, presentations, data sheets and product catalogues. While not responsible for product user or installation guides, the successful candidate will work with the Technical Support team to create quick ‘how to’ guides and identify opportunities for additional support and training materials. Eventually, you will also be responsible for new product internal release documents and new product launch communications.

Skills, Experience & Qualifications

Essential

  • Sound and thorough knowledge of either HVAC or Refrigeration applications (ideally both).
  • Knowledge of building controls and their application in HVAC and/or Refrigeration Applications.
  • Willingness to learn and broaden knowledge of HVAC, Refrigeration and Building Controls.
  • Excellent communication skills, able to communicate with business stakeholders at every level.
  • Desire to adapt and develop skillset to achieve new goals.
  • Capability to interpret and communicate solution features and benefits succinctly and effectively, either verbally or in a written format.

Desirable

  • Demonstrated copy writing and proofreading skills.
  • Experience writing and positioning content to support the sales and marketing cycle, with the ability to convey technical ideas, concepts and procedures in clear, concise and accurate English to ensure understanding by the reader.
  • Portfolio of published technical content.
  • Understanding of HVAC and Refrigeration applications in the US and Asia.
  • Experience writing technical content tailored to individual EMEA, USA and Asia markets.
The Company

Resource Data Management (RDM) is a global building controls and monitoring software company, trusted by the world’s leading companies, to deliver sustainable solutions, that help them . Designing and manufacturing HVACR control solutions for clients across multiple sectors; including Retail, Commercial, Industrial, Public Sector and Hospitality our customers, and team members, at the heart of our business.

Location

Hillington, Glasgow

Please apply with CV to Christine McRitchie, RDM Limited, 80 Johnstone Avenue, Hillington, Glasgow, G52 4NZ, or email christine@resourcedm.com.


 

Mobile App Developer

We have an opportunity for an experienced Mobile App Developer. The successful applicant will join a highly skilled engineering team.

Resource Data Management Limited is a dynamic, growing company. We are the undisputed UK market leader in control systems and remote facilities management within the commercial refrigeration market with offices in the UK, USA, Malaysia and a product manufacturing facility in Taiwan.

Our client base includes all the UK’s major supermarkets as well as thousands of customers around the world.

Responsibilities
  • Building and developing state of the art apps on Mobile Phone and Tablets.
  • Thorough understanding of modern development practices.
  • Proactively research development practices, products and mobile devices to recommend, research and develop valuable features.
  • Knowledge of User Experience (UX) and Customer Experience (CX).
  • Knowledge of IOS and android mobile app development.
  • Excellent communication skills, both verbal and written, as you will be liaising with customers at all levels.
  • IT Proficient.
  • Evidence of strong analytical skills.
Qualifications required:

Honours degree in Computer Science

Skills/Experience
  • Ability to work with Application Programming Interfaces (APIs) to develop apps that can be integrated with the web applications.
  • Create user friendly apps.
  • Ability to lead projects from start to finish.
  • Produce a fully functional app.
  • Good team player.
  • You should possess strong analytical and problem solving skills.
  • Attention to details.
  • Ability to work under pressure.
  • You should be a lifelong learner who is passionate about technology.
Salary/Benefits

Competitive salary and benefits including BUPA, Profit Related Bonus & Pension.

The company offers an informal, flexible and friendly working environment with competitive remuneration and benefits. This is an opportunity to work on fast paced, challenging projects that are used by many major clients.

Job Type

Permanent

Job Level

Graduate Software Engineer

Location

Hillington, Glasgow

 

Please apply with CV to Christine McRitchie, RDM Limited, 80 Johnstone Avenue, Hillington, Glasgow, G52 4NZ, or email christine@resourcedm.com.


Senior Software strong Embedded Engineer

We have an opportunity for an experienced Senior Software strongbedded Engineer. The successful applicant will join a highly skilled engineering team. A hands on role, they will be involved in the development of new products and maintenance of existing products.

Responsibilities:

Development of new products, this may include initial prototype boards with no firmware so some hardware knowledge would be useful. Fault finding with initial prototype boards. Adding features to existing products.

Core Competencies:
Qualifications
  • Degree in Computer Science, Software Engineering or a related discipline.
Essential
  • Experience in a business environment of the several of the following: C, C++, Linux, MFC, embedded Programming, HTML, XML.
Package

Competitive salary + BUPA + Annual Profit Related Bonus.

Location

Hillington, Glasgow.

Please apply with CV to Christine McRitchie, RDM Limited, 80 Johnstone Avenue, Hillington, Glasgow, G52 4NZ, or email christine@resourcedm.com.


Senior IT Systems Engineer

We have an opportunity for an experienced Senior IT Systems Engineer with proven skills and experience:

Responsibilities:
  • Production and maintenance of key IT operating systems and procedures.
  • Ensuring compliance with all current regulations such as GDPR, PCI DSS etc.
  • Working with internal staff ensuring IT is delivered in an effective and timely manner and within budget.
  • Liaise with teams in offices in USA, Malaysia and Taiwan to provide IT support and ensure their IT standards meet the specified requirements.
  • Setting up and training new users.
  • Carrying out regular health checks of IT systems, troubleshooting, identifying areas of weakness and take appropriate action to safeguard the company’s systems and IT environment.
  • Incident response (including out of hours support).
  • Work with customers’ IT teams to implement, upgrade or fault find system networking related to sales of products and services.
  • Maintaining an up to date and accurate asset log for all IT/Phone and print equipment, software and licences working with procurement and HR.
Core Competencies:

Essential

  • IT Graduate with a minimum of 5 years’ relevant experience of an IT managerial role including first line responsibility for hardware, software and networks.
  • Natural and genuine interest in technology with the ability to independently problem solve.
  • Knowledge of software programming (C# / PHP / JavaScript).
  • An able communicator with the ability to communicate both with internal staff and customers.
  • Able to take responsibility, make decisions and take lead.
  • Deep technical experience, depth, knowledge and capability.
  • Be willing and able to deal with out of hours IT system emergencies.

Experience

  • Knowledge of Windows Server systems within domain environment.
  • Knowledge of DNS servers, SSL, Active Directory, VPN configuration, Cisco router/firewall programming.
  • Experience of configuration of SIP based telephone systems using Asterisk.
  • Microsoft IIS and website configuration, including websites configured as a web farm.
  • Good working knowledge of website design or preferably hands on experience of website design (HTML/JavaScript/CSS/ASP.NET).
  • Knowledge of Apache and PHP website installation and configuration.
  • Experience of maintenance of CRM systems – such as Sugar / Suite CRM.
Package

Competitive salary and benefits including BUPA, Profit Related Bonus & Pension.

Location

Hillington, Glasgow.

Please apply with CV to Christine McRitchie, RDM Limited, 80 Johnstone Avenue, Hillington, Glasgow, G52 4NZ, or email christine@resourcedm.com.

ABOUT RDM

Helping companies stay safety compliant, protect assets and manage energy we offer a range of over 500 hardware and software products for Heating, Ventilation, Air Conditioning, Refrigeration, Building and Energy Control applications.

Our senior management team, led by Managing Director Andrew Chandler, are responsible for building RDM into one of the world's leading control and remote monitoring companies. We all share the passion and dedication that pushes the company into new markets, to deliver products and services that no one else has, and committing to putting in the hard work that will enable us, and our customers, to achieve our goals

 

GET IN TOUCH

Contact one of our worldwide Technical Sales or Support teams