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Update - 17th April 2020

RDM Operational Status

 

RDM UK

RDM USA

RDM Asia

Product Sales

No issues

No issues

No issues

Services

No issues

No issues

No issues

 

Statement

On 16th April the government confirmed extension of the COVID-19 lockdown for at least another 3 weeks. We remain operational and we continue to adjust our strategy to ensure we are still supplying services and products to our customers who in turn provide vital services including healthcare and production, distribution & sales of foods both in the UK and around the world.

We continue to work closely with our customer and suppliers. Our team managers are monitoring the situation daily and are in constant communication with their staff and customers. We remain committed to serving our customers, both new and old, with the top-level service that you would expect from us.

The safety of our customers, staff and their families is of highest importance to us and as per previous communications both on-site training and order collections from RDM offices remains suspended. We continue to have a majority of our staff working from home with our remote RDM cloud systems and staff that remain working from the RDM offices in distribution or services are following social distancing guidelines and have access to hand sanitisers.

We continue to follow government advice and already have in place a phased return to work plan to be implemented when the lockdown is relaxed or removed.

We would again like to thank our customers and staff for all their support in this unprecedented event.

 


Update - 24th March 2020

RDM Operational Status

 

RDM UK

RDM USA

RDM Asia

Product Sales

No issues

No issues

No issues

Services

No issues

No issues

No issues

 

Statement

On 23rd March the UK government introduced new restrictions on travel to try to reduce the spread and effects COVID-19 in the UK. The government's lockdown requirements are that for at least the next 3 weeks people should only leave home to travel to and from work where absolutely necessary, to shop for essential items, to exercise once a day and to fulfill any medical or care needs.

We would confirm that as a service and products provider to supermarkets, which is one of the key services that the government want to keep open, we will continue to provide our support to our clients at this time.

We had previously implemented a work from home policy for key staff which means we continue to have cover for all the areas of the business. Our monitoring bureau will continue to provide it's services to clients and we will continue to dispatch products to customers who remain open providing servicing for clients during the lockdown period.

While many companies will be closed due to the governments lockdown restrictions we would ask that customers keep in contact with us about their delivery requirements to ensure that consignments are only being sent to locations where there will be someone available to receive the delivery. We have seen a huge increase in undeliverable parcels, and this just puts unnecessary strain on the delivery network who will try to redeliver then ultimately return the consignment to us.

The situation is changing on a daily basis so we would suggest customers keep checking back to our website for the latest updates.

We understand the next few weeks will be very difficult for our customers and staff and we would like to thank them again for their support in this difficult time.

 


Update - 18th March 2020

RDM Operational Status

 

RDM UK

RDM USA

RDM Asia

Product Sales

No issues

No issues

No issues

Services

No issues

No issues

No issues

 

Statement

Many governments have now introduced more severe travel restrictions, border closures and ‘social distancing’. This can be seen to be having an adverse effect on the normal operations and sales for many businesses in particular the hospitality and travel sectors.

To mitigate effects to our operations and keep effects of RDM services and product supplies to our customers to a minimum we have continued to implement our contingency plans.

RDM Operations

With our remote RDM cloud systems many staff are now working from home in our virtual office environment. This transition will be transparent to our customers and calls will continue to be answered whether it’s a technical questions or sales enquiries by using the normal communications routes.

Our Active FM systems and software upgrades are fully automated so there are no change to our services.

For product sales, our production and supply capacity remains unaffected and our domestic carrier UPS is continuing to collect and deliver consignments as usual.

Our R&D continues unaffected with many of our engineering staff now working from the home environment.

 


Update - 16th March 2020

RDM Operational Status

 

RDM UK

RDM USA

RDM Asia

Product Sales

No issues

No issues

No issues

Services

No issues

No issues

No issues

 

COVID-19 Coronavirus Update Links

UK - https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

Malaysia - http://www.moh.gov.my/index.php/pages/view/2019-ncov-wuhan

USA - http://coronavirus.gov/

 

Statement

The situation is changing rapidly globally and many countries have introduced travel restrictions or bans. European counties in particular seem to be badly affected by the COVID-19 outbreak. While travel restrictions are in place commercial traffic still seems to be moving.

Bans on public gatherings with larger numbers of people are being stopped in most countries. We are aware that the Nordbygg show in Sweden which was due to take place in April 2020 has been postponed until at least September 2020. It is highly likely that all trade shows and exhibitions will be cancelled or postponed for at least the next 3-6 months.

In the UK the advice has changed if you are feeling unwell. Original advice had been to contact the NHS for testing. New advice is here - https://www.nhs.uk/conditions/coronavirus-covid-19/.

Changes to RDM Operations

To reduce risk to staff and customers, in addition to cancelling training, we will also be stopping customer visits to RDM offices, which includes customers collecting goods directly from RDM offices. All orders will be shipped by carriers.

We have been increasing the number of staff that have equipment to allow them to work from home and from this week we will be starting to reduce staff numbers in the office and increasing the numbers working from home.

Stock

Our stock levels remain strong and we still have not seen any change in patterns of ordering by customers to suggest there is any panic buying of parts. In the UK we have an incoming ocean shipment due this week which has been largely unaffected by the outbreak. Ports/freight agents appear to be working as normal.

 


 

Update - 9th March 2020

RDM Operational Status

 

RDM UK

RDM USA

RDM Asia

Product Sales

No issues

No issues

No issues

Services

No issues

No issues

No issues

 

COVID-19 Coronavirus Update Links

UK - https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

Malaysia - http://www.moh.gov.my/index.php/pages/view/2019-ncov-wuhan

USA - https://www.usa.gov/coronavirus

 

Statement

RDM Management continue to monitor the situation with COVID-19 and each division are following all recommended guidance from respective Governments.

There are currently no issues in any RDM office, and all are working normally. Employee absentee levels are normal.

Our Manufacturing facility based in Taiwan is working with suppliers/distributors to minimise and mitigate any component supply which is affected by shutdown of companies in China in January and February. Our stocks and component supply is currently having no issues from this.

We have >£2 mil of stock in the UK and around >£5 mil stock in our supply chain.

Our current ocean shipments are unaffected. Both ocean freight and air freight carriers are not reporting any issues.

Our main domestic carrier, UPS, is operating normally.

We have not yet seen any ‘panic buying’ by customers.

 

Contingency Planning

We are reviewing and increasing the number of staff that can work from home (with full access to phones/servers/systems etc) to minimise disruption to operations should a travel ban or quarantine be put in to affect.

Due to the location of offices and distributors around the globe we can fulfil orders from other divisions should one division be affected.

For Monitoring services we have countermeasures in place allowing key staff to work from home with little effect on the performance they provide – for example when phoning a number at our office this can be answered by an employee working from home and this will be completely transparent to the customer.

In addition to Technical Support staff who can work from home we do have Technical Support staff in UK, Malaysia and USA who can handle technical support and warranty queries.

We have production staff in Taiwan, UK and USA.

 

Training

To minimise risk to staff in our offices and to customers travelling for training (often by air), we have decided to cancel all training from 9th March 2020 to 31st May 2020. We will regularly review the situation.

For any urgent training requirements our Technical Sales team can arrange training via Video Conference.

 

Recommendation to Customers

Due to the rapidly changing situation with regards to COVID-19 around the world we would recommend customers reviewing stock requirements for the next 3-6 months and ensuring orders are placed with RDM as early as possible to allow us to manage to requirements and availability.

 

 

GET IN TOUCH

Contact one of our worldwide Technical Sales or Support teams