We are currently looking for a Technical Sales Manager to provide inside support for the external sales team and our customers. The role is based at RDM’s USA corporate office in New Hope, MN or from a remote home office. The purpose of this role is to support Original Equipment Manufacturers (OEM), value added resellers (VAR), contractors and end-users to develop and support new business sales opportunities. The majority of focus is training, sales support, field support and project management to ensure successful project implementation.

Job description 

Your role will include but is not limited to providing the following to Contractors, OEM and VAR organizations:

  • Promote RDM products and services within the organizations
  • Establish and develop relationships within the organizations
  • Provide training to technical and sales personnel within the organizations
  • Identify business opportunities by working with the organizations by evaluating their position in the industry and researching and analyzing sales options
  • Help secure results in line with the RDM-Inc. perspective and key account business plan, drive growth and sustain profitability
  • Support the organizations by delivering technical solutions and product support in conjunction with RDM-Inc. Technical Support Department
  • RDM controller configuration and programming (parametrical and TDB)
  • Maintain awareness of competitive strategies, products and sales activities.
  • Manage customer expectation and support all customer needs
  • Document sales discussions, contacts, company information and opportunities in the RDM CRM system
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
  • Coordinate sales effort with business development team
  • Keep abreast of best practice and industry trends while continuously improving through feedback
  • Maintain proficiency in all products, services and third-party devices that RDM offers
  • Assist in the development of future RDM training programs
Ideal Requirements

These are some highlights of the type of person and background we believe would thrive in this role:

  • Exceptional customer service skills
  • HVAC/Refrigeration knowledge
  • Experience in and understanding of HVAC/R Controls
  • Approximately 50% travel to support RDM clients
  • 1+ year supporting the sales functions of an organization
  • Basic understanding of sales pipeline management
  • Excellent verbal and written communication skills
  • Excellent spelling, grammar, and business proposal preparation skills
  • Problem solving and trouble shooting skills
  • Deductive reasoning and application skills
  • Proven proficiency in common software applications including but not limited to PowerPoint, Excel, Word, internet savvy
  • Competitive salary plus bonus opportunities
  • Car allowance
  • Health, Dental, Vision and Life Insurance
  • Retirement Plan
  • PTO
  • Monday – Friday work schedule

Please send your application to Mark Rassier markr@resourcedm.com

9441 Science Drive, New Hope, MN 55428, USA