About Us

As a global energy and building controls specialist, Resource Data Management (RDM), is trusted by the world’s leading retailers and blue chip companies to deliver sustainable control and remote monitoring solutions. With strategically positioned offices worldwide, and a carefully selected distributor network, we work with customers to reduce energy costs and achieve sustainability objectives.

Designing and manufacturing HVACR (heating, ventilation, air conditioning, and refrigeration) control and monitoring solutions for clients across multiple sectors; including Retail, Commercial, Industrial, Public Sector and Hospitality, we put our customers at the heart of our business.

Job Description:     
  •  We have an opportunity for a Nightshift Alarm Handler who possesses excellent customer service skills, is confident, polite and has excellent communication and keyboard skills.
  • A refrigeration qualification or HVAC skills would be beneficial but not essential as training will be given.
  • The successful candidate will work well as part of a team and be adaptable and conscientious.  Good timekeeping and attendance are essential.
Responsibilities

 

  • To manage and triage refrigeration and BMS alarms using bespoke RDM alarm management software
  • Investigate alarms and liaise with sites to agree a repair package to resolve the alarm by remotely connecting to RDM panels onsite
  • Add clear and concise notes for every alarm to allow all parties to understand what action has been taken
  • Raise service requests for customers’ contractors to attend site and repair the cause of the alarm
  • Provide first-stage assistance for customers with issues

 

Skills Required
  • Call Centre or similar customer service experience – first-class communication skills, both written and verbal
  • Good keyboard skills
  •  An excellent telephone manner and attitude is essential
  • A flexible and hard-working attitude, with a can-do mindset
  • Ability to work effectively as part of a team
  • Good timekeeping and attendance record is essential
Shift Pattern

Wednesday, Thursday, Friday from 7.00 p.m. until 7.00 a.m., and one Saturday every 4 weeks, plus summer on call rota.

These shifts can be subject to change so some flexibility is important.

Remuneration
  • Attractive Salary
  • Shift Allowance
  • Optional BUPA Healthcare after 6 months
  • 6 Monthly Attendance related bonus paid pro rata
  • Discretionary annual Profit Related Bonus
  • Nest Pension Scheme in line with current Government guidelines
Application

To apply for this position, please send a copy of your CV to hr@resourcedm.com.

arrow_back